Frequently Asked Questions
Everything you need to know about shopping with Grove Online.
What are your shipping options and delivery times?
We offer standard and expedited shipping on all orders. Standard shipping typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Grove Online ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and customs processing.
How do I contact customer support?
Our customer service team is available via live chat on our website, email at [email protected], or by phone Monday through Friday from 9 AM to 5 PM EST.